Privacy Policy

1. Introduction

COGNITIV PTE. LTD. ("Cognitiv", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

2. Collection of Personal Data

We may collect personal data from you when you interact with our website, use our services, or communicate with us. The types of personal data we collect may include, but are not limited to:

• Identity Data: Name, company name, job title.
• Contact Data: Email address, telephone number, billing address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. Use of Personal Data

We use your personal data for the following purposes:

• To provide, operate, and maintain our services.
• To process and manage your inquiries, requests, and transactions.
• To improve, personalize, and expand our website and services.
• To communicate with you, including for customer service, updates, and other information relating to the website and our services.
• To send you marketing and promotional communications (where you have opted in).
• To comply with legal obligations and resolve any disputes.

4. Disclosure of Personal Data

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., hosting, payment processing, data analytics).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to your personal data that we hold.
• Request correction of any inaccurate or incomplete personal data.
• Withdraw consent for the collection, use, or disclosure of your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights under the PDPA, please contact our Data Protection Officer at: